Refund policy

RETURNS & EXCHANGES (INTERNATIONAL)

No Returns or Exchanges

Due to the handcrafted, limited-edition, and often made-to-order nature of our products, we do not accept returns or exchanges for international orders.
We recommend reviewing:

  • Product images
  • Detailed descriptions
  • Dimensions
  • Material and care instructions
    before placing an order. Still unsure? Reach out to us anytime at
    hello@houseofheritage.in—we’re happy to assist.

Note:

  • Small variations in color, texture, or surface finishing are hallmarks of handmade
    products and should not be treated as defects.

 

ORDER CANCELLATIONS

  • Cancellations are allowed within 24 hours of placing the order.
  • After 24 hours, orders enter production or fulfilment and cannot be cancelled,
    especially for made-to-order or customized products.

CUSTOMER SERVICE & SUPPORT
If you have any questions about shipping, duties, timelines, or products, our team is available via:
 Email: hello@houseofheritage.in
 Response Time: Within 24–48 hours (Monday to Saturday, IST)
We thank you for supporting our artisan communities and embracing ethical products in home, living and decor.