Shipping policy

HOH WORLD INTERNATIONAL SHIPPING

Shipping Destinations
We ship globally from India to most international destinations across North America, Europe,Asia, Australia, and the Middle East. If your country is not listed at checkout or you are unsure about coverage, please contact us at hello@houseofheritage.in before ordering.


Shipping Partners
We partner with leading international logistics providers including DHL, FedEx, and
Aramex to ensure secure, traceable, and efficient delivery of your products.
Processing & Dispatch Times

  • Standard Orders: Dispatched within 5–7 business days of order confirmation.
  • Custom or Made-to-Order Items: May take 10–21 business days depending on
    complexity. Please refer to individual product pages for estimated lead times.
    Customization is available on selected products only, with a minimum order quantity (MOQ) of 10 pieces for custom orders.
  •  Orders placed during festivals, holidays, or promotional periods may take longer due to higher volumes.

Estimated Delivery Timeline

  • Transit Time: 15 – 21 business days after dispatch, subject to customs clearance and final destination.
  • Remote Areas: Delivery may take slightly longer depending on accessibility.
    Tracking information will be emailed once your order has shipped.

Shipping Fees

  • Calculated in real time at checkout based on package weight, volume, and destination country.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, GST, handling charges, or other import taxes as levied by your country.
  • These fees are not included in the product or shipping prices and are payable by the customer upon delivery.
  • House of Heritage is not responsible for delays or additional costs due to customs
    procedures in the destination country.
  • Any duties or taxes applicable to international orders are the responsibility of the consignee and must be paid upon delivery.

RETURNS & EXCHANGES (INTERNATIONAL)

No Returns or Exchanges

Due to the handcrafted, limited-edition, and often made-to-order nature of our products, we do not accept returns or exchanges for international orders.
We recommend reviewing:

  • Product images
  • Detailed descriptions
  • Dimensions
  • Material and care instructions
    before placing an order. Still unsure? Reach out to us anytime at
    hello@houseofheritage.in—we’re happy to assist.

Note:

  • Small variations in color, texture, or surface finishing are hallmarks of handmade
    products and should not be treated as defects.

 

ORDER CANCELLATIONS

  • Cancellations are allowed within 24 hours of placing the order.
  • After 24 hours, orders enter production or fulfilment and cannot be cancelled,
    especially for made-to-order or customized products.

CUSTOMER SERVICE & SUPPORT
If you have any questions about shipping, duties, timelines, or products, our team is available via:
 Email: hello@houseofheritage.in
 Response Time: Within 24–48 hours (Monday to Saturday, IST)
We thank you for supporting our artisan communities and embracing ethical products in home, living and decor.